Privacy Policy

This Privacy Policy describes how Precision Lift Co. (“Company,” “we,” “us,” or “our”) collects, uses, and protects information in connection with the Elev8 Comply platform (“Platform”). By accessing or using the Platform, you agree to the practices described in this Policy.

1. Information We Collect

We collect the following categories of information:

• Account Information: Name, email address, job title, and role when you register or are invited to the Platform.
• Business Contact Information: Property manager names, phone numbers, and email addresses provided in connection with elevator compliance jobs.
• Job and Compliance Data: Cal/OSHA notice details, property addresses, elevator identification numbers, repair proposals, work orders, and related compliance documents.
• Usage Data: Log data, IP addresses, browser type, and pages visited, collected automatically when you use the Platform.
• Communications: Records of SMS messages sent through the Platform and email correspondence processed through the intake system.

2. How We Use Your Information

We use collected information to:

• Manage elevator compliance jobs and track Cal/OSHA regulatory deadlines.
• Send advance notice SMS messages to property managers prior to scheduled elevator repair or inspection visits, as required by California law.
• Generate and deliver repair proposals and compliance documents.
• Provide access to the client portal for property managers to review job status and approve proposals.
• Operate, maintain, and improve the Platform.
• Comply with applicable laws and regulations.

3. SMS Messaging & Consent

How Consent Is Obtained

Property managers and authorized building contacts provide their phone numbers directly toPrecision Lift Co. staff as part of establishing a service relationship for elevator compliance work. By providing a phone number in connection with elevator compliance services, recipients consent to receive automated SMS advance-notice messages from Precision Lift Co. related to scheduled elevator repair or inspection visits at their property.

Message Frequency

Message frequency varies based on the number of elevator compliance jobs active at your property. Recipients typically receive one (1) SMS message per scheduled visit, sent approximately 48 hours before the scheduled date, as required by California law.

Message Content

SMS messages sent through this Platform are limited to operational advance notices containing: the scheduled visit date and time window, a description of the work to be performed, the name of the contractor, and contact information. No marketing or promotional messages are sent through this system.

Opt-Out

To opt out of SMS advance notices, reply STOP to any message you receive, or contact us directly at 562 304-9444 or info@precisionliftco.com. After opting out, you will receive one confirmation message and no further SMS messages will be sent to that number. Note that opting out of SMS may mean you do not receive legally required advance notice of scheduled visits; Precision Lift Co. will use alternative contact methods in that case.

Help

Reply HELP to any SMS message for contact information. Standard message and data rates may apply. Contact your wireless carrier for details.

4. Information Sharing

We do not sell or rent your personal information. We do not share mobile phone numbers or SMS consent data with third parties or affiliates for marketing or promotional purposes.

We may share information with:

• Service Providers: Third-party vendors that help us operate the Platform, including cloud hosting (Vercel), database services (Supabase), SMS delivery (Twilio), and email delivery (Resend). These providers are contractually prohibited from using your data for their own purposes.
• Legal Requirements: When required by law, court order, or to protect the rights and safety of our users or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to affected users.

5. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encrypted data transmission (TLS), access controls by user role, and regular security reviews. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but will promptly notify affected users of any confirmed breach.

6. Data Retention

We retain job records, compliance documents, and associated contact information for a minimum of five (5) years to meet Cal/OSHA recordkeeping requirements. Account data for former users is retained for one (1) year following account deactivation and then deleted unless retention is required by law.

7. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise your rights or submit a privacy request, contact us using the information in Section 9 below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated Effective Date. Material changes will be communicated to registered users by email at least 14 days before taking effect.

9. Contact Us

For questions about this Privacy Policy or to submit a privacy request: